Seek first to understand, then to be understood.

When you’re in the midst of a heated discussion, do you really listen to what the other person is saying?  If you’re anything like me (I mean most people), you’re too busy trying to think of ways to either a) express your point of view or b) defend yourself.  What a great principle…improving your communication skills by actually taking the time to listen.

Please note:  Throwing things during an argument makes it more difficult to apply this piece of advice.  In an effort to protect the innocent, no personal information identifying specific individuals will be disclosed without permission. 😉